Contact us promptly
Explain what happened, confirm current contact details, and share when you expect to make a payment. Do not wait for repeated notices.
Payment support
If a payment is missed
Contact support as soon as you expect or discover a missed payment. Early communication may provide more time to understand available options.
Possible consequences
Depending on the agreement and law, a missed payment may lead to charges, additional cost, collection activity, restricted access to a facility, credit reporting, or enforcement.
Support options
Available options depend on the facility and circumstances. They may involve a payment-date discussion, a temporary arrangement, or another review; none is guaranteed.
Keep records
Retain payment confirmations and correspondence. Continue paying what you can only if instructed and ensure any revised arrangement is confirmed in writing.
The signed agreement and applicable law determine actual consequences. This page is general guidance and does not amend your facility.
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